Payment and Refund Policy

Last updated: 8 October 2026.

Scope of This Policy

This Payment and Refund Policy applies to all purchases of access to Course A, a professional resource dedicated to studio production in motion. It covers studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy governs transactions made through the website operated by inkflowvo for customers in the United Kingdom.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling. Prices include value added tax at the prevailing UK rate where applicable. No additional charges apply unless expressly stated at checkout. Any currency conversion fees charged by your payment provider remain your responsibility and are not controlled by inkflowvo.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment is authorised at the time of order. All transactions are processed through secure third-party gateways that comply with UK payment standards. inkflowvo does not store full card details.

Order Confirmation and Contract Formation

A contract forms once you receive an email confirmation from inkflowvo after successful payment. This confirmation summarises the purchased access, price paid and start date. You should retain this confirmation for your records.

Cancellation Rights and Periods

Under the Consumer Contracts Regulations you have 14 days from the date of confirmation to cancel without giving a reason, provided you have not started accessing the digital content. Cancellation requests must be submitted in writing to [email protected].

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available within the 14-day cooling-off period if access has not begun. Once you have started viewing or downloading course materials the right to cancel is lost. Promotional or discounted purchases may carry additional exclusions stated at the time of sale.

Step-by-Step Procedure to Request a Refund

To request a refund email [email protected] with your order number, full name, and reason for the request. Include the date of purchase and any relevant transaction reference. Requests without complete information will be returned for clarification.

Inspection, Approval, Rejection and Notification

inkflowvo will acknowledge receipt of your request within two working days. We will review eligibility and notify you of the decision within 14 days. Approved refunds are processed; rejected requests will include an explanation of the reason.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, though your bank or card issuer may require additional time to credit your account.

Special Rules for Digital Content and Subscriptions

Course A consists of digital content. Once access credentials are issued and you begin using the materials your cancellation rights are affected as described above. Subscription renewals follow the same terms unless you cancel before the renewal date.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments must be resolved before access is granted. Duplicate charges will be investigated and refunded where verified. Chargebacks are treated as cancellations and may affect future purchasing privileges. Suspected fraudulent activity will be reported to the appropriate authorities.

Mandatory Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or UK GDPR. You remain entitled to services of satisfactory quality and to remedies where goods or digital content are not as described.

Contact Route, Policy Changes and Last Updated Date

For questions about this policy contact inkflowvo using the form on our Contacts page or by writing to [email protected]. Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG 01494 671234. We may update this policy to reflect changes in law or business practice. The version date appears at the top of the page. Continued use of the site after changes constitutes acceptance of the updated terms.